Guest Services

We can make your visit even better. Find out how…

Babysitting

Babysitting arrangements can be made through the Hotel Front Desk. 48 Hours Notice is required by the hotel.

*Please note that Holiday rates may apply if babysitting service is required on a public holiday.

Bell Staff

Bell staff are stationed adjacent to the Main Reception of the hotel. They will be happy to assist you with porterage and luggage storage.

Boat Docking

The Princess Marina is Bermuda’s first and only full-service hotel marina with world-class amenities for vessels of all sizes. Our 60-berth marina welcomes pleasure crafts and tournament fishing boats from 30 to 75 feet all the way up to superyachts of 500 feet or more. Expect integrated pump-out facilities, custom-metered electric service, and water distribution. More about our Marina »

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 noon.

Concierge

The Concierge desk is located adjacent to Main Hotel Reception. They will assist you with directions, event tickets and dinner reservations.

Transport

While staying in Bermuda, let us take care of all your transportation needs. From airport transfers, to island tours and point to point transfers. Contact the Concierge desk at 5779 for more information. More About Transfers »

Elevators

Elevators are located in the main lobby as well as in the Bay and Pool Wings. In addition, there is a separate elevator for Fairmont Gold.

Express Check-Out

Hotel guests can verify their account and check-out through their television set in the convenience of their guestroom. A receipt will be mailed to the address provided at time of reservation or check-in.

Housekeeping

The Housekeeping staff will provide extra amenities such as cribs and cots at no extra cost.

Laundry Services

Laundry services are available five days a week (Monday-Friday) during the period of September to April, with the exception of Public Holidays. To guarantee same-day delivery, requests must be done prior to 9:30 a.m. After that time, next-day delivery will apply.

Medical Services

A physician is on-call 24-hours a day. King Edward Memorial Hospital is only 10 minutes away.

Parking

Self parking is available for mopeds only, free of charge.

Pets

We accept dogs under 25 lbs, subject to advance reservations. There is an additional charge for this service, please contact reservations for details.

Shops

A selection of shops and boutiques are located on the Hotel premises:
FH Boutique and RESORT Boutique, the newest additions to Luxury Gifts Bermuda, are high-end men’s and women’s fashion boutiques that exclusively carry international brands in Bermuda as well as local products. The retail corridor also includes Astwood Dickinson selling fine jewelry and watches and The Sunglass Shop. Located adjacent to the hotel is Smatt’s Cycle Livery for your scooter rental.

View more information here »

ATM:

The ATM is located in the retail corridor by the front desk, and maintained by Bank of Butterfield.  Dispenses Bermuda dollars which are on par with US dollars.

Telephones / High Speed Internet:

Calling Cards:

Toll free 800 access numbers for calling cards*:

  • AT&T/Nynex/Bell Atlantic   (800) 872-2881
  • MCI       (800) 623-0484
  • SPRINT (800) 623-0877
  • Canada   (800) 744-2580

*Most calling cards toll free access numbers are not toll free in Bermuda and normal calling rates are applied.  There is a recording advising the caller that the number is not toll free from Bermuda and they will be charged. 

Other 800 numbers are accessible by substituting*:

  • 880 for 800;
  • 881 for 888;
  • 882 for 877;
  • 883 for 866

*All are charged at International Long Distance Rates. 

Customer Service for Internet:

For 24-hours, 7 days a week assistance with Internet access, please call our toll free helpdesk at 1-647-694-3766.

Wheelchair Accessibility

The hotel is pleased to offer wheelchair accessible rooms. Rooms can be fitted with temporary tub grab bars, shower seats, toilet extensions, etc. Rooms are located on the main level or in the Gazebo wing near the elevators. For more information, or to request an accessible room, contact Reservations.