Guest FAQs


When do I have to wear a mask?

A mask must be worn at all times when moving through public indoor and outdoor areas of the hotel, such as the hallways, the courtyard and the lobby. When visiting a restaurant or one of the pools, a mask must be worn whenever you are not at your table.


What health and safety protocols is the Hamilton Princess implementing?

New health and safety protocols, in line with local government guidelines have been installed, with hotel staff briefed and trained in new procedures. Some of these measures include temperature checks for everyone entering the property, physical distancing markers and table placement, masks required throughout indoor and outdoor public spaces and a maximum of two guests in elevators at any time.

In your room, you will find your wellness kit which including masks, gloves, hand sanitiser and disinfecting wipes.  Hand sanitiser stations have also been placed in key areas throughout the hotel for your convenience.

The new operational standards being implemented at Hamilton Princess and at Fairmont properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC. The hotel has also achieved the All Safe Certification. For additional information on Hamilton Princess’ and Accor’s commitment to helping its community stay safe and stay well, please visit www.ALLSafeAndWell.com.


How does this affect housekeeping during our stay?

Your room – in addition to public areas – will be carefully cleaned by our specially trained, professional housekeepers during your stay – every three days – using EPA registered disinfectants that have proven effective in preventing the transmission of all viruses and pathogens, including Covid-19.

However, guests must not remain in the room during cleaning. If you would like to opt out of your daily housekeeping or make a note of when you will be out of the room, please call the Front Desk. Turndown service is not available at this time.

As an additional precaution, guest rooms will be left vacant for a minimum of 48 hours after being used for a stay, prior to a deep clean before new arrivals.


What happens if I feel unwell during my stay?

If you feel unwell, please call the Guest Services Manager by dialling ‘0’ and let us know your symptoms.

Hamilton Princess is utilising an innovative new service in partnership with AXA, a world leader in insurance and assistance, to provide complimentary medical support to in-house guests. Any guest with a non-urgent medical need can be put in touch with a medical practitioner over the phone for no cost. Currently available in English and French, the service will be available in German, Portuguese and Spanish by the end of the year.


How long do we have to self-quarantine?

If you are a visitor to Bermuda, you must take a pre-arrivals test within seven days of your arrival and will receive a Covid-19 test at the airport. If you are a returning resident and do not take a pre-arrivals test, you must quarantine for eight days. You should receive the result of this test within 8-24 hours. Until the time you receive a negative result, you must remain in your room. When you receive your result, please email it to Concierge.Hamilton@Fairmont.com. When you receive the all-clear from Front Desk, you are then free to move about the property and the island.

If at any point during your trip you receive a positive test result, you must inform the Front Desk team by phone immediately.


Are the restaurants open?

Yes!

1609, our al-fresco dining option overlooks Hamilton Harbour and specialises in light, summer-fare with an emphasis on local ingredients – many of which are brought in on the dock right below. 1609 is open for lunch and dinner from 11am until 10pm, Thursdays-Sundays.

Crown & Anchor, our lobby restaurant with its stylish new veranda offer island favourites and classic pub fare. Open for breakfast, lunch and dinner every day of the week from 8am until late.

If you’re looking for something lighter, The Duchess Café and Gelateria is in the retail wing, opposite Exhale Spa. Offering freshly made pastries, a range of coffees and teas, it’s an excellent place to wake up. That’s not all, though: pick up a delicious lunch to go to enjoy in the Bermuda sunshine or treat the family to the crazy milkshakes or incredible cakes. The Duchess is open 7am until 3pm every day.

For a cosy night in, In-Room Dining is also available 7am until 11pm.

At this time, only Marcus’ and the Gold Lounge remain closed.


Are the pools open?

Hamilton Princess & Beach Club has two pools – both of which are open for your enjoyment. Our spa pool, for adults only, is perfect for swimming laps, while our Infinity Pool is ideal for families and to spend your day unwinding while overlooking Hamilton Harbour. If you can’t bring yourself to leave the poolside, you’ll be glad to hear that poolside dining and bar service is available at both pools from 11am until 6pm.


Is the spa/gym open?

Exhale Spa and Gym is open available to our guests. Whether you’re looking for a good work out or for a rejuvenating spa treatment, Exhale has you covered.

Please note that guests must have a 14 day negative COVID test to access the gym and fitness classes, in compliance with Government regulations. 


Can we go to the Princess Beach Club?

Yes! Our incredible, exclusive beach at Sinky Bay is ready for you. You can get there by taking one of our iconic pink and white jitneys, which have physical distancing in place, and run on a regular schedule. To find out the latest schedule, please ask Front Desk or check out our screens in the lobby. Make a day of it by getting lunch to-go from The Duchess!