Guest FAQs

COVID PCR testing at the Hamilton PrincessTravel Guideline Update – All travellers arriving October 25 2022 onwards will no longer require a pre-travel test, arrival test nor a day 4 test. Unvaccinated non-resident travellers will still be required to upload valid proof of travel health insurance to enter Bermuda.


View our Travel Guidelines information leaflet »
For any further guidance please revert to the Bermuda Tourism Authority’s site: Bermuda Guide for Safe Travel // Go To Bermuda


When do I have to wear a mask?

Mask wearing is required for Jitney passengers to the Princess Beach Club. Elsewhere on Hotel property, mask wearing is optional.


What health and safety protocols is the Hamilton Princess implementing?

New health and safety protocols, in line with local government guidelines have been installed, with hotel staff briefed and trained in new procedures.

The new operational standards being implemented at Hamilton Princess and at Fairmont properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC. The hotel has also achieved the All Safe Certification. For additional information on Hamilton Princess’ and Accor’s commitment to helping its community stay safe and stay well, please visit www.ALLSafeAndWell.com.


How does this affect housekeeping during our stay?

Your room – in addition to public areas – will be carefully cleaned by our specially trained, professional housekeepers during your stay using EPA registered disinfectants that have proven effective in preventing the transmission of all viruses and pathogens, including Covid-19.

However, guests must not remain in the room during cleaning. If you would like to opt out of your housekeeping or make a note of when you will be out of the room, please call the Front Desk.


What happens if I feel unwell during my stay?

If you feel unwell, please call the Guest Services Manager by dialling ‘0’ and let us know your symptoms.

Hamilton Princess is utilising an innovative new service in partnership with AXA, a world leader in insurance and assistance, to provide complimentary medical support to in-house guests. Any guest with a non-urgent medical need can be put in touch with a medical practitioner over the phone for no cost. Currently available in English and French, the service will be available in German, Portuguese and Spanish by the end of the year.


Are the restaurants open?

Yes!

Our newest restaurant, Intrepid, exclusively serving dinner, is an upscale steak, seafood and raw bar restaurant, offering a contemporary twist on the classic American grill for a refined dining experience. The restaurant is spearheaded by the hotel’s new Executive Chef de Cuisine, Antwan Ellis.

1609 and Marina Bar is what vacation dining is all about. A delicious meal enjoyed in the open air as the soft tropical breeze wafts by and colourful boats glide across the water.

Crown & Anchor, our lobby restaurant with its stylish new veranda offers island favourites and classic pub fare. Open for breakfast, lunch and dinner every day of the week from 8am until late.

If you’re looking for something lighter, The Duchess Café and Gelateria is in the retail wing, opposite Exhale Spa. Offering freshly made pastries, a range of coffees and teas, it’s an excellent place to wake up. That’s not all, though: pick up a delicious lunch to go to enjoy in the Bermuda sunshine or treat the family to the crazy milkshakes or incredible cakes. The Duchess is open 7am until 4pm every day.

For a cosy night in, In-Room Dining is also available 7am until 11pm.


Are the pools open?

Hamilton Princess & Beach Club has two pools. Our spa pool is perfect for swimming laps, while our Infinity Pool is ideal for families and to spend your day unwinding while overlooking Hamilton Harbour.

If you can’t bring yourself to leave the poolside, you’ll be glad to hear that poolside dining and bar service is available from 11am until 5pm.


Is the spa/gym open?

Our spa and gym facilities are open and following local guidelines with regards to social distancing. Exercise machines and classes are available to members and guests with physical distancing in place.


Can we go to the Princess Beach Club?

Yes! Our incredible, exclusive beach at Sinky Bay is ready for you. You can get there by taking one of our iconic pink and white jitneys, which have physical distancing in place, and run on a regular schedule. To find out the latest schedule, please ask Front Desk or check out our screens in the lobby.