Guest FAQs

COVID PCR testing at the Hamilton PrincessSo that you can make the most of your time with us, we are pleased to share that hotel guests can now undertake their on-island COVID-19 testing on site. This is provided in conjunction with the Bermuda Hotel Association to ensure that visitors to our beautiful island can stay safe and keep their waiting times to a minimum.
Testing is currently available from 8:00am to 12:00pm on Monday to Thursday and 8:00am until 11:00am on Friday through Sunday.


Bermuda requires all visitors to the island to be fully vaccinated with the exception of flight crews and those under the age of 18. Returning residents do not have a vaccination requirement.

Please Note: all travellers aged 2 and older must apply for, and complete, a Bermuda COVID-19 Travel Authorisation within a month prior to arriving in Bermuda. As part of this, they must take a supervised COVID-19 test before their arrival and obtain a negative result. PCR, LAMP or TMA tests can be taken up to four days before arrival or supervised antigen tests may be done up to two days before arrival.

Test results must be entered as part of the online travel authorization process and be presented upon arrival in Bermuda.

Visitors without a pre-departure test will not be able to obtain Travel Authorisation and enter Bermuda. Children aged 2-17 must receive parental consent to be tested. If consent is denied, the young traveller must quarantine for 14 days on arrival.


When do I have to wear a mask?

Mask wearing is optional for our guests. Our colleagues will continue to wear masks indoors for the peace of mind of our guests.


What health and safety protocols is the Hamilton Princess implementing?

New health and safety protocols, in line with local government guidelines have been installed, with hotel staff briefed and trained in new procedures. Some of these measures include temperature checks for everyone entering the property, physical distancing markers and table placement, masks required throughout indoor and outdoor public spaces and a maximum of two guests in elevators at any time.

In your room, you will find your wellness kit which including masks, gloves, hand sanitiser and disinfecting wipes.  Hand sanitiser stations have also been placed in key areas throughout the hotel for your convenience.

The new operational standards being implemented at Hamilton Princess and at Fairmont properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC. The hotel has also achieved the All Safe Certification. For additional information on Hamilton Princess’ and Accor’s commitment to helping its community stay safe and stay well, please visit www.ALLSafeAndWell.com.


How does this affect housekeeping during our stay?

Your room – in addition to public areas – will be carefully cleaned by our specially trained, professional housekeepers during your stay using EPA registered disinfectants that have proven effective in preventing the transmission of all viruses and pathogens, including Covid-19.

However, guests must not remain in the room during cleaning. If you would like to opt out of your housekeeping or make a note of when you will be out of the room, please call the Front Desk.


What happens if I feel unwell during my stay?

If you feel unwell, please call the Guest Services Manager by dialling ‘0’ and let us know your symptoms.

Hamilton Princess is utilising an innovative new service in partnership with AXA, a world leader in insurance and assistance, to provide complimentary medical support to in-house guests. Any guest with a non-urgent medical need can be put in touch with a medical practitioner over the phone for no cost. Currently available in English and French, the service will be available in German, Portuguese and Spanish by the end of the year.


What are the entry requirements for Bermuda?

Visitors

  • Vaccinated visitors do not have to quarantine in Bermuda.
  • All travellers over the age of 12 must complete a Travel Authorisation within a month before their arrival and there is no on-island testing required.
  • Children under the age of 12, if unvaccinated but travelling with vaccinated parents/guardians, must take a NAAT test up to four days before their arrival on island. Vaccinated children must take a PRC test up to four days before arrival or a supervised antigen test up to two days before arrival.
  • Accompanied unvaccinated minors travelling with fully vaccinated parents/guardians have no on island testing requirements and do not have to quarantine.
  • Children under the age of 2 do not need a travel authorisation and do not need to undergo any testing.

Residents

  • All travellers must complete a Travel Authorisation before their arrival in Bermuda..
  • Those who are fully vaccinated or are recently recovered from COVID-19 (with certified proof of positive result from a licensed healthcare provider as defined here) may either take a NAAT (up to four days before) or supervised antigen test (up to two days before) or be tested on arrival at the airport.
  • Those who are unvaccinated must take a NAAT COVID-19 test up to four days before their arrival in Bermuda. They must also take a PCR test on arrival and quarantine four days. For more details about this process, visit the Government website here.
  • Children between the age of 2 and 11 are strongly recommended to take a COVID-19 NAAT up to four days before their arrival on island if they are unvaccinated. Unvaccinated children follow the test and quarantine requirements of their accompanying parents/guardians. Vaccinated children and unaccompanied minors may take a test before their departure or choose to have following their arrival.
  • Children under the age of 2 do not need a travel authorisation and do not need to undergo any testing.

Are the restaurants open?

Yes!

1609 and Marina Bar is what vacation dining is all about. A delicious meal enjoyed in the open air as the soft tropical breeze wafts by and colourful boats glide across the water.

Crown & Anchor, our lobby restaurant with its stylish new veranda offer island favourites and classic pub fare. Open for breakfast, lunch and dinner every day of the week from 8am until late.

If you’re looking for something lighter, The Duchess Café and Gelateria is in the retail wing, opposite Exhale Spa. Offering freshly made pastries, a range of coffees and teas, it’s an excellent place to wake up. That’s not all, though: pick up a delicious lunch to go to enjoy in the Bermuda sunshine or treat the family to the crazy milkshakes or incredible cakes. The Duchess is open 7am until 4pm every day.

For a cosy night in, In-Room Dining is also available 7am until 11pm.


Are the pools open?

Hamilton Princess & Beach Club has two pools. Our spa pool is perfect for swimming laps, while our Infinity Pool is ideal for families and to spend your day unwinding while overlooking Hamilton Harbour.

If you can’t bring yourself to leave the poolside, you’ll be glad to hear that poolside dining and bar service is available from 11am until 5pm.


Is the spa/gym open?

Our spa and gym facilities are open and following local guidelines with regards to social distancing. Exercise machines and classes are available to members and guests with physical distancing in place.


Can we go to the Princess Beach Club?

Yes! Our incredible, exclusive beach at Sinky Bay is ready for you. You can get there by taking one of our iconic pink and white jitneys, which have physical distancing in place, and run on a regular schedule. To find out the latest schedule, please ask Front Desk or check out our screens in the lobby.